5.1 For orders to be sent to the requested address, the option of sending – National Shipping (in case of Portugal) and International Shipping (in case of other countries outside Portugal) must be chosen.
5.2 In general, after shipment, an order at Algarwine is delayed
– 72 hours in mainland Portugal;
– Between 5 and 9 business days in the Islands of Madeira and Azores;
– About 4 working days in Peninsular Spain;
– About 6 working days in the rest of Europe;
– Approximately 7 working days in the rest of the world.
5.3 After dispatch of the orders, the information for the monitoring of the shipment will be available in the account of the customers who have placed the order with registration and a notification is also sent by e-mail with the information of the link to monitor the shipment for all registered customers and not registered. If for any reason the customer does not receive the shipment confirmation, they are requested to contact Algarwine through one of the following contacts so that all the available information about the shipment of the order is sent again.
5.4 After notification of shipment, customers should monitor the status of shipment through the link provided by Algarwine, so that they are aware of the state of evolution until delivery of the order, since Algarwine does not notify each change of shipping status.
5.5 All products shipped by Algarwine must be checked upon delivery. If the customer finds that the order has been damaged, he must return it immediately to the transport company, justify the reason for the return in the delivery note of the carrier and notify Algarwine immediately through one of the following contacts .
5.6 If, after delivery, the customer verifies that any of the articles is not in compliance, they are requested to contact Algarwine immediately via email@example.com indicating the order number or the document number who accompanied the order, attaching pictures of the packaging as received and all articles, so that the process of investigation of the occurrence is opened internally and in this way the situation can be resolved as soon as possible.
5.7 Algarwine is not responsible for shipments made to countries where its law does not allow the entry of alcoholic beverages. It is the responsibility of the customers to seize their respective orders, as well as the payment of customs fees, if they exist. In case of return of the products Algarwine will only refund the amount corresponding to these same products. In case of doubt the customer can contact Algarwine before ordering.
5.8 Algarwine has contracted services with specialized carriers for deliveries in Portugal, Europe and most countries in the world. Every effort is made to comply with the delivery and delivery times, however, it should be noted that any delays in deliveries may be unrelated to Algarwine, and it is not possible in these cases to guarantee exact delivery times.
5.9 Most deliveries are made during office hours on business days at the shipping address indicated by the customer when submitting the order.
5.10 In case of an unsuccessful delivery attempt by the transport company due to absence, a transit notice is always left in the customer’s mailbox with the carrier’s information. Depending on the service and the carrier, the parcels must be collected in the place indicated by the same in the transit advice note, or the information requested in the same notice must be followed.
5.11 If for any reason the customer can not receive the order or pick it up at the place indicated by the carrier, the customer is requested to contact Algarwine so that the best solution can be found.
5.12 Before submitting the order, in case the client wishes to collect it in one of our Stores, you must select the option ” Survey in the Store ” – the Algarwine Store at Rua da Alegria nº 45/47 will be automatically assumed.
a) The person whose name is described in the order form will only be authorized to lift the order, unless the person informs Algarwine in advance that another person (identifying the name) will pick up the order.
b) In-store pickup orders may take 1 business day to be processed, all customers will be notified via email when they are available to be collected.
c) When going to the physical facilities of Algarwine, the customer must accompany the confirmation / order number, ensuring that he has received our order confirmation notification available for lifting, and thus avoid unnecessary travel.
6.1 Algarwine recognizes to all its customers the right of resolution of the contracts that they celebrate with it, allowing them to return, within a period of 14 (fourteen) days, the products purchased under the terms of Decree-Law no. 143/2001 and Decree-Law 82/2008 of 20/05.
6.2 To request an exchange or return, the customer is requested to contact Algarwine by e-mail firstname.lastname@example.org indicating the order number or the number of the document accompanying the order, taking into account the conditions described below in following topics:
a) In order to return the order, the product must be in perfect condition, and if necessary with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.
b) The return of defective products and wrong shipments will be admitted, and Algarwine will be responsible for shipping and collection costs whenever the customer communicates this circumstance within a period of 14 (fourteen) days from the date of receipt of the product .
c) Once the goods have been received at our facilities and after validation of the condition of the goods in conformity, the value will be returned according to the modality of payment made by the customer, or another solution previously agreed with the same .
6.3 Algarwine assumes responsibility for defects of origin or raw material of the product purchased and if confirmed by Algarwine’s specialized team, the product will be exchanged or returned at no cost to the customer.
6.4 Algarwine will not accept return of the product after use, or if it has been changed or modified.
6.5 Algarwine shall not be liable for any deficiencies arising from improper use, negligence, poor storage conditions or force majeure.
7.1 All purchases made on the Algarwine website are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Sale Online will be submitted to the competent Portuguese Court.
7.2 In case the Client is outside of Continental Portugal, Algarwine informs immediately that any legal proceeding must be exclusively established in the Portuguese Courts.
7.3 Pursuant to and for the purposes of the provisions of art. 18 of Law no. 144/2015, of 8 September, it is hereby declared that the available ADR entity is the Consumer Conflict Arbitration Center of the Algarve, with the following contacts:
Nest of Companies, Edif. ANJE
Estrada da Penha, 3rd floor, room 26
8000 Faro, Portugal
Phone: 289 823 135